PRISM
Who we are & scope
PRISM ("we", "us") provides a desktop voice-conversion app and the account and billing services that support it. This policy covers our website and the PRISM desktop app, and should be read together with our Terms of Service.
Information we collect
Account information
Your email address and a securely hashed version of your password. We never store passwords in plain text.
Payment information
Subscriptions are handled by a PCI-compliant payment provider. Card details are entered directly into the provider's secure checkout, so we never see or store your full card number. We keep a record of your transactions (plan, amount, currency, status, and dates) and your subscription state. If you pay with USDT, we also record the transaction hash and amount so we can confirm the payment on the blockchain; blockchain transactions are public by nature.
Device & security information
To bind licenses to devices and to prevent fraud and free-trial abuse, we collect a device identifier, your computer's name, your IP address and technical signals associated with your use of the service. The device identifier includes one-way hashes of hardware identifiers (for example from your graphics card, motherboard and disk) and whether PRISM runs in a virtual machine, so that the free trial is used once per computer. We store only the hashes, which cannot be turned back into the original values. These are used only for security and fraud prevention. We also use the country of your IP address to show prices in naira or US dollars.
Technical & usage information
Basic technical data needed to run the service: app version, timestamps, license activation and validation events, and error diagnostics. When you go live, we also keep session metadata only (the time, the target voice and mode used, your device identifier and computer name, your IP address, and app version) for security, preventing misuse, and support. The app can also send a performance report when a live session ends (see below). We never log the audio itself.
Performance reports
To make PRISM run better on more computers, the app sends a short performance report when a live session ends. It describes your computer (graphics card model and memory, driver version, processor, amount of memory and Windows version) and how the session ran (the speed setting PRISM chose, processing times, audio dropouts, whether Priority mode was on, whether your microphone stopped sending sound, whether the computer was on battery, and how many errors the app logged, with the last few error messages). Before sending, the app removes your name, folder and file paths, email addresses, IP addresses and the names of your audio devices from those messages. A report never contains audio, recordings, voice files or any other files. We keep performance reports for 90 days. Reports are on by default, and you can turn them off at any time in the app under Account, Share performance reports.
Communications
Transactional emails we send (verification codes, password-reset codes, billing notices) and any support messages you send us.
Support messages
When you write to us with Contact support in the app, we keep your messages and our replies with your account, so the conversation is there whenever you open it. With each message the app also sends the PRISM version, your graphics card model and memory, the driver and Windows versions, and the mode you were using, so we can help you faster. It never sends audio, recordings or files. While we answer, the PRISM team sees your account details (email, plan, payments and the computers on your account). We may also email you a copy of a reply. You can ask us to delete your support conversation at any time.
What we do not collect
All voice conversion runs locally on your device's hardware. We do not record, upload, transmit, or store the audio you speak or the audio PRISM produces. It never reaches our servers.
We also do not sell your personal information, and we do not build advertising profiles from your data.
How we use your information
- Create and secure your account, and authenticate you.
- Provide licenses, activate them on your devices, and keep the app working offline within its grace period.
- Process payments, manage subscriptions and renewals, and send billing notices.
- Send transactional email (email verification and password resets).
- Detect, investigate, and prevent fraud, trial abuse, and violations of our Terms.
- Provide support, fix problems, and improve reliability and security.
- Comply with legal obligations.
Legal bases
Where data-protection law applies, we process personal data on these bases: performance of a contract (to provide the service you sign up for), legitimate interests (securing the service and preventing fraud), consent (where required, e.g. certain communications), and legal obligation.
Session records & misuse prevention
PRISM does not watermark, alter, or store the audio it produces. Instead, to help deter and investigate misuse such as fraud or nonconsensual impersonation, we keep metadata only records of live sessions (the account, device, IP address, time, and which target voice and mode were used), never the audio content. Where necessary and lawful, these records may be used to associate reported misuse with the account responsible (see our Terms). This is a security measure, retained only as long as needed for that purpose.
Data retention
We keep account, license, and transaction records for as long as your account is active and as needed to provide the service, then for a reasonable period afterward to meet legal, accounting, security, and fraud-prevention needs. Security and anti-abuse signals are retained only as long as necessary for those purposes. Performance reports are deleted after 90 days. Support conversations are kept while your account exists, unless you ask us to delete them. You can ask us to delete your account (see Your rights).
Security
We protect your data with measures appropriate to its sensitivity: passwords are stored only in a securely hashed form, all traffic is encrypted in transit, licenses are cryptographically protected, and payments are handled entirely by a PCI-compliant payment provider. No method of transmission or storage is perfectly secure, but we work to protect your information and to limit what we collect in the first place.
Your rights
Depending on where you live, you may have the right to access, correct, delete, or export your personal data, to object to or restrict certain processing, and to withdraw consent. You can exercise most of these directly (for example, resetting your password on the account page) or by contacting us. We will respond within the time required by applicable law. You may also have the right to lodge a complaint with your local data-protection authority.
Cookies & local storage
Our website does not use advertising or tracking cookies. When you sign in, we store a small amount of data in your browser so you stay signed in; you can clear it at any time by signing out or clearing your browser data. The desktop app stores your license on your device so it can work offline.
Children
PRISM is not directed to children. You must be at least 18 (or the age of majority where you live) to use the service, and we do not knowingly collect personal data from children.
International transfers
Your information may be processed by our infrastructure and service providers in countries other than your own. Where required, we rely on appropriate safeguards for such transfers.
Changes to this policy
We may update this policy from time to time. If we make material changes, we will take reasonable steps to notify you, such as by email or in the app. The "Last updated" date above always reflects the current version.
Contact
Questions about your privacy, or want to exercise your rights? Email us at support@prizmvoice.com.